Frequently Asked Questions
Answers to your questions
8th & Roast shops
Where are you located?
8th & Roast has three convenient locations in nashville, each with a unique atmosphere. view our locations here. Read more about our licensed locations, like nashville international airport, below.
How do I order ahead?
choose your favorite 8th & Roast location here, then click through to select your menu items and confirm pickup. we’ll see you soon!
do you sell bags of coffee in the shop?
we do! in fact, when you purchase a bag of coffee in our shop, we offer you a free drip coffee to enjoy at time of purchase. our baristas will gladly grind the beans for you, if you’d like.
how do I work with 8th & Roast?
if you’re interested in joining the 8th & Roast team, please send an introductory email and resume to info@8thandroast.com.
do you accommodate dietary restrictions?
we offer a variety of alternative milks for our coffee, and our bakery team has crafted some excellent gluten-free and vegan options. however, we cannot guarantee there is no cross contamination in our kitchen.
do you make your own syrups?
every last one of them, yes! our team collaborates on our seasonal beverages, and every single syrup, cold foam, and other flavoring is made from scratch.
can we suggest a seasonal drink?
we’d never turn down a good idea. send ‘em over to info@8thandroast.com.
do you offer gift cards?
you can purchase gift cards to use in our shops from our shops. please note: the gift cards available for purchase on our website are for mail order bags of coffee and cannot be used in the store.
are you pet friendly?
we love your good boys and girls so much, but our shops are not equipped to host pets other than dedicated service animals.
do you offer catering?
whether it’s for a few friends or a larger event, we’d love to take care of your coffee and food catering needs. take a look at our menu, fill out the form, and we’ll be in touch to create your pastry, coffee, and sandwich needs.
coffee
what is the difference between single origin coffee and coffee blends?
single origin coffee comes from a specific geographic region, or in 8th & Roast’s case, a farm or family of farms. this allows for a dialed-in flavor profile that carries the trademark of the area where the coffee was grown, with elements like climate, elevation, and soil as factors. blends are created when our roasters combine coffees of a different origin and/or process in a deliberate way, creating a unique flavor profile.
what is common voice?
Common Voice is the sister brand of 8th & Roast Coffee Co. originally launched by goodcitizen coffee, it is now part of the 8th & roast family when we acquired the brands. common voice provides more people with access to boutique coffee and enables farmers to sell more of their available crops year after year. the resulting blends are produced and processed to the same standards as all our coffees.
where do you roast your beans?
our roasting facility and training lab is located in the heart of Nashville at 2637 grandview ave. while it is not open to the public on a daily basis, it is where we host our community classes.
i want to learn more about coffee. do you offer classes?
we offer classes occasionally, with topics ranging from ‘coffee 101’ to ‘latte art’ to ‘home brewing and extraction.’ check out our classes page for the most updated information.
how do i store my coffee?
try to avoid heat, light, moisture, and oxygen to keep your beans at their freshest. our bags are designed for great storage, and we recommend keeping them in a dry, dark pantry for optimal storage. we don’t recommend storing beans in the refrigerator.
online orders:
you offer a lot of options! how do i choose a coffee?
our website offers an easy-to-use guide to help you choose the best coffee for you, including origin, process, and tasting notes. if you have any questions, you can always reach out to us at info@8thandroast.com
how soon will my order ship?
we aim to process all orders within two business days. once confirmed, you will receive an email with tracking information.
who can I talk to with a question about my order or if I want to change an existing order?
log into your account and adjust your order. if you have trouble or additional questions, feel free to message us through your account.
Do you offer subscriptions?
we sure do! check out options on our product pages.
i’m unhappy with my order. what can I do?
we guarantee your satisfaction and want to hear more about your concerns. please send a detailed message to orders@8thandroast.com.
wholesale
wholesale
we are proud to work with hundreds of wholesale clients from small businesses to large hotels. if you are interested in serving 8th & Roast coffee, we want to help!
do you offer private/white label coffee?
yes! if you would like to develop a custom blend or private label one of our roasts for your business, we can do that. reach out to us at wholesale@8thandroast.com
i’m a small business with limited needs. do you work with small orders?
We started as a one-shop business and love working with small businesses. We’ve got you covered.
my team needs training. do you help with that?
yes! as a wholesale partner, you also receive staff training, equipment consultation, and a detailed timeline.
do you supply equipment?
indeed! we will help you select, install, and maintain the right equipment for your coffee needs.
licensed locations
i’ve seen you at the airport! do you run those locations?
we proudly serve 8th & Roast coffee at two third-party locations inside nashville international airport in concourses C and D. these are independently operated.
do you offer private/white label coffee?
yes! if you would like to develop a custom blend or private label one of our roasts for your business, we can do that. reach out to us at wholesale@8thandroast.com
do you have any other licensed locations?
there is a third-party operated location inside canopy by hilton in the gulch. if you have a question about your visit there, please contact manager Tiffany Tucker - Tiffany.Tucker@hilton.com.
can't find what you are looking for?
no worries, send us a message so we can help you out